A file will not upload
For CSV, check encoding, headers, row widths, and the configured size limit. For PDF, confirm it is a PDF file rather than another format with a renamed extension. Read the displayed validation error before resubmitting.
Check whether the original upload already succeeded before adding another copy. An extraction error belongs to the PDF-processing job and may be retried separately; it does not necessarily mean the attachment was lost.
The assistant cannot start
Confirm that the intended project and input files are selected. Ask the operator whether agents are enabled, the provider is configured and verified, and the project and materials are covered by the execution policy.
A refusal can be caused by missing access, unavailable scientific capabilities, model configuration, or limits. The in-app Help guides remain available while the operator resolves the configuration. Do not paste API keys into the prompt to try to resolve access.
A request is queued, disconnected, or stopped
Queued work needs an available worker. A connection interruption may hide current progress without stopping the server-side job. Reopen the project and inspect the latest saved state before submitting the same work again.
For a failed or partially completed request, inspect the safe error, activity, and available results. Use a retry control only when offered for that state. If the same failure recurs, record the project, run or job identifier, and displayed error for the operator.
Run your own installation
The repository contains Docker Compose setup, migrations, backup and restore instructions, and an operator guide. Start with the runtime setup guide linked below, configure independent private secrets, and verify an agent research request before scheduling workflows.
Upgrades to an existing installation require coordinated database and artifact backups. Consult the release and compatibility documentation before applying migrations or restoring an archive.